Responsible gaming is a core component of Pelican casino’s operational and ethical framework. As a licensed online casino provider, we are committed to promoting a safe and secure gaming environment for our players in New Zealand. Our Responsible Gaming Policy outlines the measures and resources implemented to prevent problem gambling, provide support, and ensure that all gambling activities remain enjoyable and within personal limits.
Commitment to Responsible Gaming
Pelican Casino acknowledges the potential risks associated with online gambling and recognises its responsibility to mitigate these risks for the benefit of its players. We actively promote responsible gaming practices and provide information and tools to help players maintain control over their gambling behaviour. Our policy is regularly reviewed and updated to align with legal requirements and industry best practices in New Zealand.
Player Protection Tools
To support responsible gambling, Pelican Casino offers a range of player protection tools designed to help individuals manage their gaming activity effectively. These tools include:
- Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control the amount of money they can deposit into their account.
- Loss Limits: Players may impose restrictions on the total amount they are willing to lose over a specified period.
- Session Limits: Time-based session limits allow players to control the duration of their gameplay, ensuring regular breaks and preventing excessive gambling.
- Self-Exclusion: Players can choose to exclude themselves from accessing their accounts for a set timeframe (temporary exclusion) or permanently (indefinite exclusion). During the self-exclusion period, access to the account and promotional communications will be suspended.
All player protection tools are easily accessible within the account settings section, and players are encouraged to use these features to maintain responsible gaming habits.
Recognising Problem Gambling
Problem gambling can have serious consequences for the individual and those around them. Pelican Casino provides information to help players recognise signs of gambling harm, which may include spending more money or time on gambling than intended, neglecting other responsibilities, or experiencing financial difficulties as a result of gambling. We encourage all players to regularly assess their gaming habits and to seek assistance if they suspect their gambling is becoming problematic.
Support and Resources
Pelican Casino supports players who may be experiencing gambling-related issues by providing access to professional help and resources. We collaborate with reputable organisations that specialise in gambling addiction prevention and treatment. Players in New Zealand can contact the Gambling Helpline (0800 654 655 or text 8006), which offers free and confidential support, counselling, and information. Additional details and links to support services are available on our Responsible Gaming page.
Underage Gambling Prevention
Pelican Casino enforces strict measures to prevent underage gambling. Players must be at least 18 years old to participate in any gaming activities on our platform. Age verification procedures are conducted during the registration process, and accounts found to be held by underage individuals will be closed immediately. We also encourage parents and guardians to use parental control software to restrict minors’ access to gambling websites.
Responsible Marketing and Communication
All marketing and promotional activities conducted by Pelican Casino are in accordance with responsible gaming principles and applicable laws. We do not target minors or vulnerable individuals with advertising, and all communications promote responsible participation in gambling activities. Our customer support team is trained to provide guidance on Pelican casino games and to direct players to support services whenever necessary.
Legal Compliance and Policy Updates
Pelican Casino operates in compliance with the Gambling Act 2003 and other relevant legislation in New Zealand. Our Responsible Gaming Policy is subject to periodic review to ensure ongoing alignment with regulatory requirements and best industry practices. Any updates to the policy are communicated clearly to our players through our website.
Contact and Further Information
If you have questions about our Responsible Gaming Policy or require assistance in managing your gambling activities, please contact our customer support team. Further information and access to responsible gaming tools and resources are available on our Responsible Gaming page, as well as details about Pelican payments.