This Privacy Policy describes how Pelican Casino (“we”, “us”, “our”) collects, uses, processes, and protects the personal data of users (“you”, “your”) who access and utilize our website and services from New Zealand. By using our website, you agree to the terms set out in this policy. We are committed to ensuring compliance with applicable privacy laws and maintaining the confidentiality and security of your information.
1. Information We Collect
We collect various types of personal and non-personal information from users to provide and improve our services. The information we collect includes, but is not limited to:
- Personal details such as name, date of birth, and contact information (email address, phone number, postal address)
- Account information, including username, password, and account activity
- Financial details such as payment method, deposit and withdrawal records, and transaction history
- Device and technical data, including IP address, browser type, device identifiers, and operating system
- Usage data, including login times, game activity, and navigation on our website
- Communication records, such as correspondence with our support team
2. Methods of Data Collection
We collect information directly from you when you register an account, access our services, communicate with us, or participate in promotions. Additionally, we may collect data automatically through cookies, log files, and similar technologies that track your interaction with our site and services.
3. Purposes of Data Processing
Your personal data is processed for legitimate purposes, including:
- To provide and administer our gaming, payment, and customer support services
- To verify your identity and comply with legal requirements, such as anti-money laundering (AML) and responsible gambling regulations
- To process financial transactions and manage your account
- To communicate with you regarding your account, services, promotions, and updates
- To ensure the security, integrity, and proper functioning of our platform
- To analyze user behavior, improve our services, and tailor user experience
- To detect and prevent fraud, abuse, or unauthorized activity
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds: your consent; to fulfill contractual obligations; to comply with legal and regulatory requirements; and to protect our legitimate interests, provided such interests do not override your fundamental rights and freedoms.
5. Data Sharing and Disclosure
We may share your information with third parties only as necessary to fulfill the purposes described in this policy. Data may be disclosed to:
- Service providers and partners involved in payment processing, IT support, customer service, and analytics
- Regulatory authorities, government agencies, or law enforcement, when required by law or regulation
- Third parties in connection with business transfers, mergers, or acquisitions
All third parties that process your data on our behalf are required to maintain the confidentiality and security of your information in accordance with applicable legal standards.
6. International Data Transfers
Your data may be transferred and stored outside New Zealand, including countries that may not provide the same level of data protection as your home jurisdiction. We ensure that such transfers are conducted in compliance with applicable data protection laws and that adequate safeguards are in place to protect your information.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, regulatory, or reporting obligations. When your data is no longer required, it will be securely deleted or anonymized in accordance with our data retention policy.
8. Your Rights
As a New Zealand resident, you have certain rights regarding your personal data, including the right to:
- Access your personal data that we hold
- Request correction or deletion of your information
- Object to or restrict certain processing activities
- Withdraw your consent to processing, where applicable
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us via the contact details provided on our website. We may require you to verify your identity before processing your request.
9. Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, regular security assessments, and staff training. Despite our efforts, no method of data transmission or storage is completely secure; we cannot guarantee absolute security.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, refer to our Cookie Policy.
11. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website and, where appropriate, notified to you by email or other means. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer through the support contact details provided on the Pelican Casino website.
This Privacy Policy is effective as of 2026 and applies to all users residing in New Zealand who access Pelican Casino's services.